We carefully review your clothes and assign points to all accepted items. Once the items are processed, you will be notified by email with an update on your points total. View your points by logging in to your account. All items available on the Marketplace cost points to purchase except for rescue bags and purchases made using the guest pass or Gift cards.

We accept freshly laundered, gently used items in excellent condition. We welcome all brands, sizes & styles—and even better if it’s vintage. Here are the categories of what currently accept: women’s, men’s, kids, unisex, clothes, accessories, shoes, bags, jewelry*.

*For any jewelry that is donated, we will assume it is not real, or made of fine materials, stones, or metals and will be sold as such unless otherwise noted.

Learn more here about our criteria for accepted items and condition standards. 

We do not accept the following items: no intimates/underwear, lingerie, hosiery/tights, or socks. Clothing must be freshly laundered and free from stains/odors, tears/rips/holes, piling, fading, stretching, missing/broken parts and no alterations.

Learn more here about our criteria for accepted items and condition standards.

We accept all brands! We even accept clothing that are missing brand tags as long as it's wearable and in mint condition, we’ll take it. Items without tags are listed as "*Unknown."

When you place an order to exchange items, we will send you a poly mailer bag with a shipping label to send us your items. If you need a new shipping label, just email us and we will happily send one to you. Additional poly mailers are available for a small fee of $4.99 per mailer which includes the cost for shipping.

At this time, we do not yet offer international shipping but please stay in touch as we grow and expand our reach.

We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been fulfilled and shipped. You can also choose to pay with PayPal or Afterpay.

If you have not received your order and the tracking number shows it as "Delivered" please contact us at support@farewellexchange.com and we will be happy to assist.

Memberships include one pre-paid mailer per request for incoming clothing to the Exchange. Your bag is reusable and we include a new mailing label with each order (up to one per month). 

If you need a bag and/or a label and haven't placed an order lately or yours is lost, just email us and we will happily send one to you - support@farewellexchange.com. If you place more than one order within a 30-day period, we will not include another incoming label with those additional shipments.

We’ve got you covered. Simply submit your return/re-exchange request and we will email you a return label to send it back. We encourage you to reuse the poly mailer bag that your order arrived in as part of our efforts to reduce material waste.

All items must be sent back in the condition received and with the tags attached. You can exchange for something of equal value. Points for exchanged items will be "refunded" back to your account once processed. Items that are returned in altered or damaged condition will not be refunded.

Yes, you can register for an account and enjoy the following benefits:

• Track your orders and review past purchases

• Save your addresses for quicker check out

• Manage your account details, address book and email preferences

All of our styles are stocked in a full and inclusive size range.

Garments that are missing their brand tags are listed as "*Unknown."

We are sorry to see you go! Log in to your account, click "My membership" and select "Cancel." Your membership billing cycle will end that day. Please check your email to complete our survey/confirmation.

We pride ourselves on our attention to detail and providing the highest quality clothing for our members. All items received must be clean and wearable. We carefully inspect each item to guarantee quality, authenticity, and condition. 

Many of our items often come with original tags, boxes, dust bags and authenticity cards. If these are available, they will be listed in the item description and labeled Brand New.

Accepted items are categorized and ranked by the following conditions: 

• Brand New - Items shows no signs of wear with original tags/packaging attached.

• Mint - Items are practically new, likely never used but original tags are not attached.

• Excellent - Items may show light signs of wear such as minor stains, snags or fading.

• Very Good - Items may show more prominent signs of wear such as moderate stains, snags, fading or discoloration.

Let us tell you about our 100% Happiness Guarantee — As a small business run by a small team our word is our bond, so your satisfaction is a top priority. We stand by our products and our customers. If you have an issue with your order let us know & we’ll make it right.

If you receive something in your order that does not work, you may re-exchange/return it. To request a return, please contact us at support@farewellexchange.com and include your name, Order Number, and Item Details. We will follow up with you to confirm the return. Once confirmed, you will receive a pre-paid shipping label simply send it back using the reusable mailer that your order arrived in along with the original tags/packaging. Once we have received your item, we will process it and check for condition/wear. After processing the returned item, your points will be "refunded" to your account. 

For press inquiries please contact press@farewellexchange.com

Every item that enters our door receives attention & care. Before it hits the marketplace, each item is extensively researched to ensure it finds a happy home. Upon receiving your donated items, we begin our inventory intake process where we review each item for quality, repair, and cleaning. Your donations will then be listed for sale on the Exchange Marketplace.

*We are unable to offer tax receipts. 

When you place an order to exchange items, we will send you a poly mailer bag with a shipping label to send us your items. If you need a new shipping label, just email us and we will happily send one to you. Additional poly mailers are available for a small fee of $4.99 per mailer which includes the cost for shipping.

We’ve got you covered. Simply submit your return/re-exchange request and we will email you a return label to send it back. We encourage you to reuse the poly mailer bag that your order arrived in as part of our efforts to reduce material waste.

All items must be sent back in the condition received and with the tags attached. You can exchange for something of equal value. Points for exchanged items will be "refunded" back to your account once processed. Items that are returned in altered or damaged condition will not be refunded.